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Refunds and Exchanges

The products for sale on our website are non-refundable and cannot be exchanged. This applies to all items on this site, including all pre-order items.

In the event the customer receives a defective or DOA (Dead On Arrival) item, the customer has 24 hours to submit a request for exchange. The time will be determined by the time the package arrived at the shipping destination according to the tracking number associated with the order. The DOA and defective return only applies to electronic devices such as eGo twist, iTaste MVP, eVic, etc. 

Exchanges will be made once the DOA item(s) arrive to our online fulfillment center and are examined and found to be defective or DOA. Exchanges can only be made for the same item(s) in the same finish if available. If the item(s) is found to be in working condition, the item(s) will be returned back to the customer. 

For health and sanitary reasons we are unable to accept returns or exchanges on all mechanical mods, RDA's, RBA's, drip tips, apparel, tanks, wick, wire, coils, e-liquid, caps, clearomizers, and accessories.

 

Items purchased online may not be returned to the store and must be handled through our online store. 

To start an exchange please follow these instructions carefully:

1. Submit an email to potv.online@gmail.com including your name order number, item(s) you wish to exchange and the issue regarding your item(s). Include photos of your item(s) and be as descriptive as possible about the issue.

2. A member of our online team will respond back to you within 24 hours of your request. You will be informed if your request was approved or declined. 

3. Once your exchange is approved, repackage the item and include a copy of your invoice and all parts and packaging that came with the item. The item(s) must be unused. Items that do not come back to us complete may be returned back to you and your exchange and replacement will not be approved. 

4. We will contact you once we receive your item(s). All item(s) not received within 10 days of your exchange request will no longer be valid. 

 

 

WARNING:

These products contain nicotine which is a highly addictive substance. Consult your doctor if you are pregnant, breast feeding, allergic to nicotine or propylene glycol, or have high blood pressure.

 

By purchasing products from Planet Of The Vapes you certify that you are over 18 years old and all items purchased are for persons over the age of 18.

You agree that no claims about safety, health benefits or uses of the products were stated by Planet Of The Vapes.

You assume all liability for proper use of the products purchased from Planet Of The Vapes.

Potv will not be held liable for any personable and/or property damage, illness, injury or financial loss caused by the use of the products or inability to use the products purchased from Planet Of The Vapes.

Products sold by Planet Of The Vapes have not been reviewed by the FDA and are not intended to treat, diagnose, prevent or cure any disease.